Privacy Policy
Last Updated: 11th October 2024
Thanks for visiting our website. This policy explains all about the information we collect when you visit our website. It also covers how we use or disclose that information. Neuxpower considers data protection and privacy to be of the utmost importance.
Information We Collect
When operating our website we may collect and process the following data about you:
Information you provide by filling in forms on our website, for example, when you register for a software trial.
Information you provide when you communicate with us for any reason, for example when sending us a question about your software using our contact form.
Use of Personal Information
Your personal information is held by Neuxpower Solutions Limited ("Neuxpower") and kept confidential on our secure database. We will use your personal data for:
providing you with our products and services (including enabling you to purchase our products and services and allowing you to access our website at url: www.neuxpower.com (the "Website"))
administration and accounting
marketing (You can opt out of receiving any, or all, of these communications by following the unsubscribe link or instructions provided in any email we send.)
responding to questions, feedback and complaints
ensuring that the content of the Website and the products and services that we offer are tailored to your needs and interests.
In the event that you register your details with the Website, we will store your personal data for so long as you are a registered user. After you cease to be a registered user we will delete all of your personal data from our records, apart from any information that we are required to keep for legal reasons - for example we need to keep billing data, which may include your personal data, for 7 years in accordance with Inland Revenue rules.
Cookies
We use cookies to enhance your experience on our website and provide key functionalities. A cookie is a small text file that is stored on your device when you visit a website. There are different types of cookies, and they serve various purposes.
Session Cookies: We may store information about you in a temporary cookie that is sent by our web server to your computer. These cookies help manage your session and are deleted when you close your browser window. They ensure that our website functions properly during your visit.
Persistent Cookies: We also use one permanent cookie to track discount/affiliate codes for a period of one year. This cookie helps us recognize when a discount code has been applied and is linked to your visit. The file name of this cookie is NXPLite.
Third-Party Cookies: In addition to our own cookies, third-party services, such as Google Analytics, AdSense, and other advertising partners, may use cookies to track your browsing activities for analytics, personalized advertising, and other purposes. These third-party cookies are governed by their respective privacy policies, and you can find more information about how they use cookies by visiting their websites.
Your Consent and Control Over Cookies
We respect your privacy and provide you with control over your cookie preferences:
Consent: By using our website, you consent to the use of cookies as described in this policy. In certain regions, such as the European Union, we obtain explicit consent before placing any non-essential cookies on your device.
Managing Cookies: If you wish to delete or block cookies that are already on your computer, please refer to your browser settings. You can find specific instructions for managing cookies in your browser's "Help" section. More information on managing cookies can also be found at www.aboutcookies.org.
Opt-out of Tracking: To prevent the storage of cookies on your device in the future, you can configure your browser settings to block or alert you when cookies are being placed. Please be aware that disabling cookies may affect the functionality of our website.
Service Providers
We employ some third-party companies to either facilitate or deliver our products and services on our behalf, details of these are included below:
Google AdSense & Ad Manager Cookies
We use Google AdSense and Google Ad Manager to serve ads on neuxpower.com. As a third-party vendor, Google uses cookies to deliver ads based on your visits to neuxpower.com and other websites across the Internet. These cookies may track user interactions and browsing patterns for interest-based advertising purposes.
Consent: Before these cookies are placed on your device, we seek your explicit consent, as required by applicable data protection laws (such as GDPR). You can manage or withdraw your consent at any time by adjusting your cookie preferences in our Privacy Settings.
Opt-out: You can opt out of personalized advertising by visiting the Google Ads Settings page at http://www.google.com/ads/preferences/. Alternatively, you can learn how Google uses the data it collects through these services by visiting https://policies.google.com/technologies/partner-sites.
Third-party cookies: Please note that other third-party partners may also place and read cookies, or use web beacons, to collect information in the course of delivering ads on neuxpower.com. For more information on how these cookies work and your options for managing them, please refer to our Cookie Policy.
Google Analytics
Neuxpower has enabled Google Analytics and Google Signals to collect data to support Remarketing and provide reporting based on Audience Demographics and Interests. No personally-identifiable information is collected, however, if you wish to opt out of this collection you can do so in the following ways:
NAI's consumer opt-out: https://optout.networkadvertising.org/?c=1
Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout/
More information is available on Google’s privacy policy.
Squarespace
Our website is hosted by Squarespace and they collect Cookies to assist with running the site effectively. You can choose when landing on our website to accept or decline these cookies - if you decline then no cookies will be saved.
For details of the cookies Squarespace collects and how they are used click here: https://support.squarespace.com/hc/en-us/articles/360001264507
Some Squarespace sites track visitor activity in an Activity Log as detailed here: https://support.squarespace.com/hc/en-us/articles/217549458
Cleverbridge
When you want to place an order for any NXPowerLite software you will be automatically directed to a secure server site that is managed and controlled by cleverbridge AG (Gereonstr. 43-65, 50670 Cologne, Germany). Their privacy information can be reviewed here: https://www.cleverbridge.com/corporate/privacy-policy/
Active Campaign
Neuxpower use services from Active Campaign to hold and manage customer information for the purposes of sending communications to customers.
For further details please see Active Campaign's Terms of Service - in particular Section Four: https://www.activecampaign.com/tos/
You can opt out of receiving emails from Active Campaign's service globally by contacting them.
How to contact us
You are entitled to ask for a copy of any personal data that we hold about you and to have any inaccuracies in your personal data corrected, or request that we delete your information completely. Please contact us using the details below - all requests will be dealt with free of charge within 1 month.
Andy Dargon
Data Controller
Neuxpower Solutions Ltd
124 City Road
London EC1V 2NX
United Kingdom
Changes To This Privacy Policy
We may update our Privacy Policy occasionally. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective date:" indicated at the top of the policy.